what you can, no matter what,” Frank explains. “Sometimes that means you have to do things a little backwards. Sometimes it means putting the floor in before the T-Bar goes in – if it’s the difference between getting the job done on time or not, then it doesn’t matter, we’ll do it. We’ll cover the floor. We’ll do what it takes to get the job done.” The team at NDC is also very responsive to clients – Frank believes that represents another point of difference in the industry. “I know that my pet peeve when I’m dealing with people is when I ask them a question and I don’t get an answer for two or three days,” Frank says. “I don’t want my clients to have that experience. If they ask us a question, we want to give them an answer right away. If we don’t answer them and they have to contact us again, that’s a failure.” “I’m personally very responsive and I train all my staff to be very responsive,” he adds. “We generally return our calls within half an hour. We really put a heavy emphasis on responding to our clients in a timely manner and addressing their questions and concerns.” Frank and his team also put a heavy emphasis on quality. To ensure that, they make sure they constantly have site supervisors monitoring each job. If something is delivered that’s not up to NDC’s standards, they make sure it’s corrected right away. “Our site supers are there 24/7, they’re boots on the ground, they’re in the zone,” Frank says. “They’re not in a trailer in an office sitting down. If something goes wrong, they pick up on it and they make sure it gets done again properly. Because of that, we have very minimal deficiencies when we JANUARY 2025
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