This deep expertise, combined with a commitment to delivering the best possible service, has helped ETS build long-lasting relationships with its clients. “A large portion of our business comes from repeat customers,” Parker says. “We’ve been fortunate to work with the same engineering consultants and mechanical contracting firms for decades, and these relationships have only grown stronger over time. The trust that our clients place in us is something we value deeply, and we work hard to maintain that trust with every project.” Mitch adds, “The nature of this industry is such that clients need to know they can rely on us, and that’s exactly what we deliver. When you’ve worked with someone for years and completed hundreds, or even thousands, of projects together, there’s a level of trust that’s hard to replicate.” This strong, repeat business is a testament to ETS’s reputation for delivering exceptional service. The company’s focus on maintaining high-quality work, clear communication, and long-term relationships has allowed them to become a preferred partner for a wide range of clients. “We’ve developed a reputation in the industry for our consistency and reliability,” Parker explains. “Our clients know that when they hire us, they’re going to get the same high level of service, whether it’s the first project we’re doing together or the hundredth.” Another key factor in ETS’s success is its commitment to maintaining close relationships with its vendors and suppliers. Unlike many companies that work with a vast array of suppliers, ETS has chosen to keep a smaller, more focused roster of vendor partnerships. “We’ve designed our business in such a way that we don’t work with just any supplier—we work with the best,” JANUARY 2025
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