Evaporative Tower Service (ETS) is a dedicated division under H.E. Rickleman, an established name in the HVAC industry. ETS has carved out its own space by specializing in the service, repair, and maintenance of cooling tower systems, with a distinct focus on Baltimore Air Coil (BAC) products. Since the acquisition in 2018, ETS has evolved into a leader in the field, known for its expert knowledge and commitment to quality. The company’s unwavering focus on cooling tower systems has made it a trusted partner for clients looking for specialized service and expertise in maintaining these critical HVAC systems. Parker Carney, the president of H.E. Rickleman, has overseen the growth of ETS, maintaining its niche focus while ensuring that it aligns with the broader goals of the parent company. “ETS is the arm of our business that really focuses on cooling towers,” Parker explains. “While H.E. Rickleman is a broader player in the HVAC industry, ETS represents the pinnacle of specialization, focusing on the performance, repair, and service of cooling tower systems. This strategic focus has allowed us to develop a deep level of expertise and foster strong relationships with our clients.” Mitch Cross, general manager of ETS, brings decades of experience to the company. His role in fine-tuning the operations of ETS has been crucial in maintaining the company’s focus on excellence. “At ETS, we provide a full spectrum of services for cooling tower systems—from installation and repair to routine maintenance and complete rebuilds,” Mitch says. “The work we do goes beyond simply fixing issues; we strive to ensure that each system operates at its optimal level, delivering consistent and efficient JANUARY 2025
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