home and avoid any misunderstandings or surprises.” Of course, Patten Homes also focuses heavily on delivering a high quality of product – it would not be possible to achieve client satisfaction otherwise. Alyssa credits that quality primarily to the talent and dedication of their team, which includes their people in-house as well as their extended roster of trade partners. “We know that our biggest asset is our people. As a company, we support them and take care of them,” Alyssa says. “When it comes to our trade partners, our team does an excellent job of making sure everything is ready for them when they get to site. We give them the tools they need to give us their best effort. We want them to be able to get here and do an excellent job without any issues.” When it comes to selecting those trade partners, Alyssa emphasizes that they do not focus on just the lowest price. They look for quality and reliability in their trades. If they have worked together before, they look at how they interacted with the client and other trades, and they look at how quickly they responded to warranty items. If their experience was positive, and the reviews from clients and fellow trades were good, they cherish the partnership. One example of a well-reviewed partner would be Trudel & Sons Roofing, a reliable and awardwinning roofing service provider that works throughout Southern Ontario. They are a company with an A+ Better Business Bureau rating and a long list of glowing reviews and testimonials from THE CONSTRUCTION SOURCE CANADA
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