services, from small repairs to larger renovation projects, with a focus on delivering reliable, professional results. “Whether it’s fixing something that’s broken or improving the look of a room, we want to be the go-to solution for homeowners in the area,” Klay explains. To deliver those services, the company currently operates with a dedicated team of 13 professionals, including service technicians and support staff, who are the heart of the business. Klay attributes much of the company’s success to the strong relationships the team shares with clients and each other. “We have 13 team members who each bring unique skills and experiences to the table, and it’s through collaboration that we’re able to provide top-quality service,” he says. “Everyone plays a role in making sure our customers are happy and their homes are in good hands.” Klay’s commitment to customer satisfaction is also shared by their roster of subcontractors, who Klay describes as integral to the success of the business. “Our partnerships with subcontractors are critical,” he says. “We follow a rigorous selection process to ensure we only work with the best. Clear communication is key, and I make sure everyone is on the same page regarding expectations.” Klay also places great importance on addressing issues promptly, saying, “I want to be the first to know if something goes wrong. With open communication, we can solve any problem that arises.” Building strong relationships with clients is another one of the company’s key strategies for success. “We don’t just want to do a one-time job for someone—we want to build a relationship where clients come to us whenever they need FEBRUARY 2025
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