Since opening in April 2021, Mr. Handyman of West Calgary has carved out a trusted presence in the Calgary home improvement industry. In just a few years, owner Klay Hafeez, alongside his wife, Amy, has built a business known for providing homeowners with dependable and efficient solutions for everyday repairs and improvements. “Amy and I knew from the start that we wanted to build something that people could count on— whether it was a small repair or a bigger home improvement project,” Klay explains. “We wanted to offer a service where quality work and customer satisfaction came first.” For Klay, customer service is the foundation of everything he does. That made the Mr. Handyman franchise – which has locations all across Canada and the United States – a good fit. Like Klay, the brand believes in putting customers first and emphasizes the importance of listening to their perspectives. “Everyone is right from their own perspective, and our job is to understand that,” Klay explains. “When we approach our work with that mindset, we can provide the best possible service.” This philosophy is woven into the company’s core values and instilled in every new team member during onboarding, where they’re reminded that they’re in the customer service business first, and the home repair, maintenance, and renovation business second. By prioritizing customer satisfaction from day one, Klay ensures that his team is aligned with the company’s commitment to excellence. Mr. Handyman of West Calgary’s service offering encompasses a wide range of home improvement FEBRUARY 2025
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