unparalleled level of support they offer their clients. “We don’t just drop off a piece of equipment and send you an information guide on how to run it,” Jay says. “We do send resources to you to help train you on site, but we also help with mix design and creation. And one thing I always tell my customers is they have the ability to phone me whenever they want – or text me, or email me, whatever. I’m always available.” As a company, Cemen Tech also cares deeply about keeping their customers up and running at all times, as they understand how costly downtime can be. “The customer’s uptime is the most important thing to us, and we’ve engineered our products to reduce unscheduled downtime. In concrete, unscheduled downtime is a killer and costs companies money. So we’ve done our best to reduce that almost completely.” One of the ways Cemen Tech reduces downtime is by being responsive and fast-acting, especially when it comes to parts assistance. They carry the largest parts inventory in the industry, with hundreds of volumetric mixer parts in stock yearround, and they are committed to shipping parts from their factory within 24 hours of receiving the order. Additionally, Cemen Tech provides a “very precise maintenance schedule” for every piece of equipment they sell. Plus, their products are engineered and constructed to last a long time to begin with. FEBRUARY 2025
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