“We have a recipe that works,” he says. “And we are very aware that every customer we have is a repeat customer. Our eye is on the long term.” He elaborates on what it means to provide first class customer service: “We appreciate and welcome feedback from our customers and have heard loud and clear what they are looking for. Things like responsiveness, attentiveness, a strong safety culture and subject matter expertise – it means being the resource for our customers to take their pain away. Clients are coming to us as a specialty subcontractor because we know what we’re doing and we’re able to help them achieve their goals.” “Their goals are important,” he continues. “It’s not just about us. Through a continuous feedback loop, we listen carefully to what’s important to each customer and that determines our goal for that project. Our role is to make our customers look good, and when our customers look good to their customers, we will have achieved our goal”. SEPTEMBER 2024
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