Customer service The company recognized the needs of their customers and launched a brand-new Service division. This division can take on a wide range of smaller, complex or time-sensitive projects that are often a nuisance for customers. “Our primary goal with our service offering is to take care of our customer’s pain. The best business development tool we have is to go out and do great work, where our customers just call us for the next project,” Dane says. Dane and Clint had recognized early on this is a relationship business. According to Dane, the company has been able to build new relationships as well as expand upon some of their long-standing relationships – not through luck, but through quality and customer service. The “nice thing about that,” he says, is that “it’s repeatable.” “We have a recipe that works,” he says. “And we are very aware that THE CONSTRUCTION SOURCE CANADA
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