Ultimately, Nick believes both client types choose NRD Construction for the same reasons, but he says their priorities do tend to be different. Commercial clients, for example, are very concerned about disruption to their businesses during the renovation process. Fortunately, NRD Construction excels at minimizing that disruption. “On the commercial side, I think we get a lot of work because we really focus on not interfering with the client’s day-to-day business,” Nick explains. “We really make an effort to get the job done without negatively impacting the client’s business. Even if that means working overnight or working on weekends – we’ll do our best to not interfere so the client can continue to make money as usual.” On the residential side, meanwhile, Nick says that what clients really value is communication – which is something else NRD Construction excels at providing. “I know from talking to our clients, and from reading our reviews online, that’s what people like about working with us,” he says. “They like the way we communication throughout the process. They like the way we keep them informed and upto-date. They always know what we’re doing and why.” “I think it’s just common courtesy, especially when you’re working in people’s homes, that you let them know exactly what’s going on,” he continues. “You let them know when you’re going to be there, when you’re going to arrive. Of course, some things are uncontrollable, but we all have the ability to reach out in those instances and let the client know when there’s a delay expected. I think our clients really appreciate that.” SEPTEMBER 2024
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