THE CONSTRUCTION SOURCE CANADA emails, texts, and phone calls. If the client wants to chat over the weekend, or if they call us and want to have a site visit, we’re totally on board with going to the site to talk about the project for the next Monday. We just want to make ourselves available and make the experience as comfortable for the client as possible.” Over the past few years, that effort and availability has paid off for Benchmark Building and Renovations. Kent says that they have received “a lot” of feedback and reviews from clients who “really appreciate our communication and timeliness, and tell us so.” Within those reviews, Kent says they also receive a lot of praise for their cleanliness and organization on site. He says that’s “something else we’ve always emphasized since day one.” “When Mark and I started together, we emphasized the same things to everyone who worked on our sites: keep the job site clean, keep it professional, no smoking, no swearing,” he explains. “It’s really important to us that we keep a professional job site. I think that sets us apart as well, and maintains a strong level of confidence from our client’s perspective, in that they made the right decision to hire Benchmark.” Of course, Benchmark also expects quality from their team of subcontractors and trades – and Kent says that, for the most part, they more than deliver. “We can’t give enough credit to our team and our carpenters that are working with us because they’re all exceptional,” he says. “They’re all really good and they all buy into to the high standard that we want to see every day. We tend to strive for a very collaborative environment within our teams.” Kent also credits the quality to their material selection and the suppliers they work with – he says “we will only buy the best materials, because we want to build stuff that lasts.” “If we’re building a deck, we don’t want it just to meet code – we want to make it stronger than the code requires,” he says. “We want to re-assure clients that the deck is going to last. We want them to know it’s going to last a lot longer than it would have if we just built it with the cheapest materials we could find.” Because the company’s quality is so dependent on their subcontractors and suppliers, Kent says they highly value the relationships they have with those partners. Those relationships, he describes, are built on “mutual respect.” “We’re running a business and so are they,” he says. “We try to respect the fact that we both have goals we’re trying to achieve and we may as well work together the best as possible to reach those goals.”
RkJQdWJsaXNoZXIy OTYzNTg=