NOVEMBER 2024 $1,500 to larger jobs with values near $200,000. Again, within that niche, he believes they are set apart not just by their quality, but also by their customer service. “I definitely think we do good work and we hold a high standard on quality, but to be honest, I think what sets us apart is our communication with clients,” he explains. “We’re presentable, we’re upfront, we’re honest, and we’ll answer our phone.” “We provide constant communication from our initial site visit through the estimating process and then through the entire project,” he adds. “We keep the client in the loop at all times. If anything comes up, we’ll communicate it. We won’t leave the client in the dark. We don’t want there to be any surprises down the line. We try to provide a degree of professionalism throughout the whole process, and communication is a big part of that. Mark is our main point of contact with clients; he does an outstanding job maintaining clear communications”. A lot of contractors struggle with communication. In Kent’s opinion, however, being a successful communicator isn’t complicated – it simply comes down to “you have to want to do it.” “We really put an emphasis on getting back to people in a timely manner,” he explains. “Our lines of communication are always on, whether that’s with our clients, suppliers, or our employees as well for that matter. We’re constantly in communication with all our stakeholders. Whether it’s the middle of the day, the evening, the weekend – we’re always going to reply back to
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