NOVEMBER 2024 motivated by that recognition. Nor are they motivated by the prospect of growth. What matters to them above all is the satisfaction of their customers and everything else is a far lower priority. “We try as best we can to take care of our customers, and to us that’s enough,” he says. “We don’t spend a tonne on advertising. We’re not trying to become a 300-house-per-year builder. We’re very happy building our 25-or-so houses per year. Last year we did 17, the year before we did 33. We try to stick around that range, and honestly, we try to fly under the radar as much as we can when it comes to the rest of it.” “If we’re out and about and we see a previous customer, we want them to be happy to talk to us,” he adds. “That’s what matters to us. If the customer is happy, that means we’ve done a good job. That’s how we measure our success.” At the same time, MP Custom Homes also strives to take care of their other stakeholders, including their employees, subcontractors, and suppliers. According to Jesse, the success of those partners is also important. “For the most part, we’ve been very blessed and fortunate to work with people that we like,” he says. “We try to take good care of them, just like we do our customers.” Many of the company’s subcontractors, he adds, have been working with MP Custom Homes for a “very, very long time.” Some have even been with the company since the beginning, and most have been working with the company at least as long as Jesse. “I would say one of our good qualities is our loyalty,” Jesse says. “If we don’t have a reason to change from a sub-trade, we try to be very loyal and work with them over and over. As a result, I think we’ve fostered some really strong relationships. Not only do they deliver quality, but if something goes wrong, I think we have a good enough rapport that they respond quickly and get things fixed promptly.”
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