Residential building, however, can be more “cowboy,” as Natasha describes it. She says there are a lot of players in the residential sector that don’t do a lot of paperwork and documentation, which can often lead to confusion and arguments down the line. Starna avoids that strife by adhering to systems and process that ensure full transparency every step of the way. “I’ve applied a commercial process to residential construction,” Natasha says. “It’s not exactly commercial, but it is a modified. When it comes to the construction administration side of the business, I think our quality is there because everything is documented.” Starna’s quality is also partly a credit to Peter, Natasha adds, as he is very hands-on and he has very high personal standards. “Peter is the director of construction, so he is literally in his truck every day looking at our sites. We have site supervisors for each of our projects, but he’s there to just double check, make sure everything is in place. Things are seen. Not that our supers are not capable, but it’s always nice to have a second set of eyes on our projects.” “We have site processes as well. We make sure that we conduct site meetings at different milestones of the project to ensure that quality is in place and everything looks in order. We make sure that the clients always understands what’s being done, and if there are any challenges we make sure those are properly communicated. Transparency is the key.” NOVEMBER 2024
RkJQdWJsaXNoZXIy OTYzNTg=