Premier Property Solutions is an award-winning property management company based in Winnipeg. Backed by more than 10 years of experience and a premier reputation with clients and tenants, they offer exceptional services to both residential and commercial property owners. Nik Fast, the company’s founder and CEO, credits their success and longevity to their effective communicative. He explains that strong communication between a property management company and their clients is essential, as is strong communication between a property management company and tenants. That communication, however, is something that’s not always present in the industry – Nik says that’s part of what sets Premier Property Solutions apart. He also says that focus on communication has been there from the beginning: “So right from the get-go, we’ve invested in adequate staff,” he explains. “We’ve also invested in making sure that we have the technology in place. We’re evolving with our technology to allow us to communicate effectively and quickly with most stakeholders, the clients on one side and the tenants on the other.” He says that Premier Property Solutions has several important means of communicating with stakeholders. One that may seem simple, but that he considers especially important, is having a team member answer their office telephone and respond to calls. “We have an actual, living, breathing person who answers the phone during business hours. This seems like it’s a small thing, but that’s the feedback we get, ‘you answer the phone.’ We’re very much accessible to our clients.” “We’ve invested quite a bit in our property management software, and we are able to communicate on a number of levels through SMS messaging back and forth with tenants through our software. Tenants and clients also have their own online portal that they can log in,” Nik continues. “Clients can monitor in real-time work orders and maintenance requests that are going in and out for their properties. They can see charges or income that is posted to their ledgers in real-time by logging into our system,” MAY 2024
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