credit to the company’s quality – to the fact that things almost always go right and the client is satisfied with the end product. Shantell credits that track record of quality partly to Corwin and herself and how hands-on they are: “We’re in the plant every day,” she says. “I think it makes a huge difference to a business when the owners are present, when they’re on the floor, when they’re partaking in the day-to-day – and that’s what we do. We see everything.” “It’s not just us, though,” she adds. “We’re very proud of our team. Our team members have the same values that we do. We all have the same goals. We all have the same vision. We all take the same pride in what we do. That makes achieving quality easy.” When it comes to those team members, Shantell says the company has also built some longstanding relationships. Many employees have been there for more than 10 years, for example. Their CFO has been there for over 18 years. “We’ve built personal relationships,” Shantell says. “They’ve become not only employees of ours, but our friends and our family. They are a big part of our success.” A lot of the same applies to the company’s steadfast roster of suppliers. According to Shantell, certain suppliers they deal with on a “day-to-day basis,” and they have relationships that go back to the very start of Onsite Sign. “We’ve developed relationships where we have their cell phone numbers and they answer their phones on weekends and evenings,” she says. “Without them, our successes wouldn’t be what they are. We rely on them heavily.” THE CONSTRUCTION SOURCE CANADA
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