due to the completeness of their service offering. Not only do they simply manufacture and install the signs – they can also provide surveying, design, and engineering services. In Alberta and Saskatchewan, they are aware of local municipal codes and city ordinances and will not fabricate or install any project until all the necessary permits have been issued, and they typically manage all the paperwork involved in the permitting process. They also offer maintenance agreements with flat monthly rates and no hidden extras – and for companies who don’t have a maintenance agreement with the company, they offer timely sign repair services for competitive prices. They even offer night patrol services to regularly check signs and lighting during the night. As a result of providing such a complete service offering – of being a “one-stop-shop,” as Shantell described it – Onsite Sign has been able to build some extremely longstanding relationships with clients: “I’ve been doing this for about 30 years,”” Shantell says, “and I’ve been dealing with a lot of the same customers for 30 years.” She further credits that customer loyalty to Onsite Sign’s policy of open communication and accountability. “You have to be transparent about everything,” she says. “When you’re dealing with people, it’s often not a matter of what you do; it’s how you do it. We’re human beings, we make mistakes, we don’t control everything – but when something goes wrong, we admit it and we make it right.” Of course, that kind of customer loyalty is also a MAY 2024
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