that includes responding promptly to inquiries, providing regular updates on project progress, and addressing any concerns or issues promptly. It also includes actively seeking feedback from the client, which demonstrates their commitment to customer satisfaction and allows them to make improvements when necessary. With each client, CORE also provides a tailored service in order to meet their specific needs. As a bonus, this approach fosters within the client a sense of “importance and value,” according to Tyler. He says that clients “appreciate when companies take the time to understand their unique requirements and deliver customized solutions.” Clients also appreciate reliability and consistency, Tyler adds. “CORE aims to be reliable and consistent in its interactions with clients. We meet deadlines, honour agreements, and we deliver a consistent level of service in order to help build a positive reputation.” In the event of issues or challenges, Tyler also says CORE is “proactive in addressing and resolving them. Taking ownership of problems and demonstrating a commitment to finding solutions enhances client trust.” Finally, at the end of the day, CORE also must perform their work to a high standard of quality in order to make the client happy. As Tyler says, “consistently delivering high-quality services is crucial for building trust and satisfaction. If we consistently meet or exceed client expectations, we are more likely to receive positive feedback and referrals.” And CORE does receive a significant volume of positive feedback and referrals, Tyler emphasizes. He also says they receive as a lot of repeat business. Some client relationships even predate the creation of CORE Industrial Services – the leaders at CORE used to work with some clients in previous companies, and when they joined CORE they have clients who followed them. THE CONSTRUCTION SOURCE CANADA
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