solution.” “We’re also adaptable,” he adds. “We have the ability to accommodate client requirements as required on a short notice basis 24 hours a day, 7 days a week. Again, we make things easy for our clients.” Another point of difference, Tyler believes, is CORE’s emphasis on safety. He says their goal is “to achieve zero harm to employees, subcontractors, clients, the public and the environment in all services we provide.” As evidence of that commitment, he points to their COR certification and their Mosaic Excellence in Safety Performance award from 2022. “These recognitions could not have been achieved without each of our employee’s dedication, commitment and determination to safety, and having a culture where we strive for incident and injury free.” CORE Industrial Services is also committed to “absolute customer satisfaction” – Tyler says that is yet one more point of difference. He believes that achieving that kind of satisfaction starts with a combination of openness and honesty: “First off, we never say no to a client during the first conversation,” he explains. “We take the time to decide if the work is something we currently provide, and if not, can we? If we can’t, then can we help the client find a company that does? Sometimes by helping with the small things other opportunities will come back twofold.” Another important contributor to client satisfaction is “excellent communication,” Tyler explains – MARCH 2024
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