– and he believes that’s another reason owners like working with them. “Our business model is a little different than other property management companies. Usually, other property management companies will run it under the will segment out the jobs. They’ll have someone licensed who does the move-in move-out inspections. They’ll have someone else just do leases. Then someone else will take care of the property. That means the client has many different points of contact.” “For us, we have one licensed individual who deals with the owners and the tenants at every stage. They have the full circle control of a property. Our owners generally like that because they feel like they’re not just a number. They form a personal relationship with one person who is always their first point of contact.” Over the years, Ken says that personalised service has consistently translated into owner loyalty. Of course, he admits there is some turnover – when the market goes up, some owners naturally want to sell their rental properties, and Unison Realty can actually help them with that – but he says a lot of owners go back 10 years or more with the company. The company enjoys similarly longstanding relationships with their other stakeholders, too, including their property managers, other employees, and vendors. “We pride ourselves on having one of the best retention rates in the business when it comes to our property managers,” Ken says. Just like with THE CONSTRUCTION SOURCE CANADA
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