and we get an idea of what they are looking for. We get clients to bring that information to our first meeting – because if we don’t have that information, a meeting is usually not helpful, and we don’t want to take up any our clients’ time unnecessarily.” “Once we have that information, we ask a lot of questions,” Patrick continues. “Based on their answers and the dimensions of their existing space, we come up with an idea, followed by a discovery meeting where we’ll actually come out to their home. Then we’ll actually produce a rendering based on what they are hoping to do and what’s actually possible within their space. Then we’ll provide a proper scope of work with all the information they need, then the client will choose and finalize all their selections. We go through that process until we come to a solution that everyone is happy with.” When it comes to making selections, Patrick emphasizes that they don’t push specific brands – they choose brands based off the individual wants and needs of the client. “We do everything we do for a reason, and the reason is we want clients to get exactly what they want,” he says. “As part of that, we’re versatile and flexible.” Once the design is finalized to everyone’s satisfaction, Elegant Bathrooms will then order all the products. Patrick also emphasizes that they won’t start a job until they have all the products available – but once they have everything in hand, he says “we’ll book the job, we’ll do the installation, and then we’re married to the client until the FEBRUARY 2024
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