“We have worked very hard at establishing ourselves as a premium business partner to all of our customers large and small. Often we hear that our service and support is superior to that of our competitors and we work really hard to maintain that.” Ed credits that feedback to Daequip’s proactivity when it comes to product development, relationship building, and customer service. He says that in his time there, they have have never been a company that rests on their laurels – instead, they have always strived to get better at every facet of what they do. “Having been in this business for over 30 years, we rely on product development, relationships, and customer service,” he says. “This industry is very demanding and fast paced, but the reality is that most of customers just want to be treated fairly. Over the years we have continually strived to improve our products, listen to our customers and support the products and services we sell, and with that our customers have come to expect good service, good support, and a good product. In return they reward us with continued business and lots of referrals.” Over the years, Daequip hasn’t just formed longstanding relationships with customers – they have also formed lasting relationships with employees, subcontractors, and suppliers. Currently, as previously mentioned, the company employs roughly 40 people, and Ed says many of those people have been with Daequip for over a decade. He also says many of their suppliers have been working with them just as long. FEBRUARY 2024
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