“That cleanliness is credit to all of us,” Richie says. “It’s a credit to every single guy who works for and with Nauss Homes. We all care about keeping the site clean. We’re all OCD about it, almost. We can’t work with big piles of mess all around. We all enjoy having a clean site. And we’ve always been that way; it’s not something I have to harp on the guys about. When I get to site, it’s usually cleaned up. Very seldom do I have to say anything or go around and clean up myself. It’s just the way we are and that often resonates with the clients.” Additionally, Nauss Homes has eliminated dumpsters on their sites, which also contributes to their cleanliness. Instead of putting “one big ugly bin on site” to get continuously filled up, Richie personally takes the garbage off site every day with his own truck and dump trailer. One more common theme in Nauss Homes’ reviews is praise for the company’s reliability and responsiveness. Richie is particularly proud of that kind of feedback because it’s such a point of emphasis for him and his team: “We take pride in doing what we say we’re going to do,” he says. “We show up on time, we stick around, we don’t just start jobs and leave. We answer the phone when it rings. Those are common complaints that clients often have about contractors, but we try to eliminate those complaints. We prepare as best we can, we communicate as best we can, and we try as to be as efficient as possible.” “I think if clients can tell you’re trying your best, they are very forgiving when mistakes happen, and mistakes will happen,” he adds. “We’re all human. But when they do, I’m honest with my clients. Even when I have bad news, I give it to them straight. If there’s a problem, we don’t dance around it – communicate it with the client right away and then we try to come up with a solution to get past it.” FEBRUARY 2024
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