DECEMBER 2024 Winnipeg, what really matters is the relationships you build. It’s a smaller city. Your reputation spreads quickly. There’s a limited pool of clients. If you want to be successful, those clients have to want to work with you.” “We’re not just here to push out a product and get the job out of the way,” he adds. “We’re here to build relationships with contractors and architects. We’re here to make sure they are happy and the job gets done the way they want it done. We want to be a company that they can rely on.” According to Jamie, Winwood Millwork does a number of things that contribute to earning that kind of reputation. One thing they do is they stay available to past clients. Though they have grown a lot and now do large projects, they will also take on smaller projects like sneeze guards and doors for existing customers in order to keep them happy, “We want to make sure our customers are taken care of,” he explains. “They can come to us for anything they need in the woodworking industry. If they need sneeze guards, if they need doors, if they need countertops, if they need cabinets, if they need wall panels or ceiling tiles – whatever it is, small or big, we will look after them.” The team at Winwood Millwork also takes ownership of the success of their projects, and Jamie believes that goes a long way as well. “Their project is our project too,” he says. “We’re all on the same team. How we get it done reflects on us and impacts our relationship with the client and our reputation out there in the market. Sometimes we have to sacrifice a little bit of profit to make sure the job gets done right, but at the end of the day, the relationship is more
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