looking to build a relationship. I think that’s been the secret sauce to the company growing.” Since moving to Prince George, Laser Pavement Solutions has successfully built a number of longstanding relationships with clients. As testament to that, Cam says the majority of the company’s work comes from repeat business and referrals. Cam adds that the company’s relationships with team members are also usually longstanding. The company has only been in Prince George for four years, so team members can only go back so long, but Cam says their employee retention has been very strong. He credits that loyalty mainly to their core values, and their commitment to those values. Those values include: process, ownership, team, communicate, and innovate. “Our culture is, first and foremost, rooted in our core values,” Cam explains. “We are very much a core value-driven company. If you go to our website, you’re going to see our core value poster not far from the top of our page. That explains who we are and how we do what we do. Those five core values really permeate into everything – how we recruit, how we train, how we hold people to certain standards, and ultimately how we fire people if we have to.” “We’re a firm believer that the skill can always be trained,” he adds. “We can train the skill. It’s more important that people fit our values and fit the environment that we’ve created. What’s more important is we find people who fit our values and who fit the environment that we’ve already created.” When it comes to their suppliers and vendors, Cam says a lot of the same applies. “Those core values that we have in the company for our team members, those are also the values that we try to integrate into our relationships with vendors,” he says. “We want to work with vendors who same kind of values we have.” “We want to work as a team with our vendors,” he adds. “We believe in win-win scenarios. I would say that overall we’ve been very fortunate, because we have some pretty phenomenal vendors who believe in the same thing. We’ve established some relationships locally and we’ve also established some across Canada with vendors that have really helped us out.” THE CONSTRUCTION SOURCE CANADA
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