“We’re not a good fit for everybody. If somebody comes to us and says, ‘I have million dollars and I want to renovate my home’, our first question is always ‘Why? Why do you want to renovate it?’ And if the answer is, ‘Oh, because I want to resell it, I want to flip it,’ then we will say, ‘thank you, but you should work with somebody else.’ We would be happy to recommend that company, but we don’t want to work with homeowners who want to resell their home or who want to rent it out.” “Then our second question is always ‘How long are you planning to stay in your home?’ And if they say less than ten years, we will say, ‘We would not be a good fit for you.’ We only want to work with people who renovate to stay, not to move, not to flip, not to rent. That’s really, really big for us. And we figure that out pretty early during the phone call. We have a number of quick questions that determine if SOSNA is a good fit for the situation or not.” That evaluation continues during the discovery meeting. The initial phone call will usually only last 10 minutes, but that discovery meeting in the client’s house often lasts two hours, and involves the team at SOSNA asking “many, many, questions.” “We’re trying to get inside of our client’s head and understand what’s not working, because very often when people say that they want something, they actually want something else, they just don’t even realize it. And we help them discover that. And during the discovery meeting, we’re trying to see further whether we would be a good fit, whether we have a good feeling about each other.” THE CONSTRUCTION SOURCE CANADA
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