wrote: “Have sent the architectural plans to St Peter, so when I get to heaven, he will already have a start on my dream chalet.” So that’s the kind of project Apchin Design + Build likes working on. According to Denis, clients with projects like those – clients with challenging lots, who want to design and build something highend, creative, and site-specific. “We get almost all our work from word of mouth,” he explains. “However, many clients find us on the internet. On one occasion, we had a virtual client from Northern BC who found us on the internet, signed the contract, made payments, and participated throughout the design solely on the internet. We even obtained the building permit, hired trades, and started construction and I did not meet the client in person until the foundations were well underway! This was kind of a cool story but it’s rare, it doesn’t happen very often. Most of our work comes from referrals.” Denis credits that customer loyalty to several factors – including the obvious quality of their work, their penchant for communication, and their transparency when it comes to pricing. “Our clients are often spending up to $10 million,” Denis says, “and they didn’t earn that kind of money by being careless with their money. They want to be able to account for every dollar they spend. They want to know where their money is going. They want to know they’re getting value for their money. We’re very transparent about that and I think they really like that.” In addition, Apchin Design + Build has a reputation for “doing what we say we’re going to do,” which Denis believes clients also highly appreciate. He says the company has been able to build that reputation because, as mentioned previously, “we’re not getting side-tracked by doing 10 jobs at once.” “I think a lot of companies around here fall into that trap,” Denis explains. “The Okanagan is going through a building boom. It’s easy to take on a lot of work. It can be very tempting. I know because I did it – about 15 or 20 years ago, I was running a bigger company, and I never want to be that big again. It puts a lot of stress on you, it puts a lot of stress on your employees, and it puts a lot of stress on your clients. It’s not fun for anyone.” “I’d rather do fewer jobs, and really focus a lot of time and effort into one,” he reiterates. “I want to form a really close relationship with the client and deliver them a home that we can all be very proud of.” THE CONSTRUCTION SOURCE CANADA
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