look after the HVAC. All those elements are really important, and we take care of them so our tenants don’t have to.” “We can’t tell tenants how to run their business,” he says. “We can’t tell them about their product. But we can make sure that their customer looks at their building and says, ‘This is really nice. It’s really clean. It’s really professional. I feel good about being here.’” Arnold further credits the longevity of the company’s tenant relationships to their customer service, which he describes as “very hands-on.” For instance, they employ their own in-house property managers to respond directly to tenant needs. Tenants even have direct access to Arnold if they want it. Again, he estimates the company serves close to 400 tenants – and he says “at least 395 of them know who I am.” “That’s important to me,” he says. “That makes me feel good. I love working with tenants and I love mentoring people. I have some great stories about some of the tenants I’ve mentored who are very successful today.” So that’s why tenants like working with Value Property Group – but it’s not just the tenants that choose the company, it’s also the reverse. The company is selective of the tenants they work with. They have refused a number of prospective tenants because they don’t like their product, for example. They are also careful to avoid creating circumstances where new tenants will be in conflict with existing tenants, and strive to create a symbiotic and beneficial tenant mix. “Especially in properties where we have multiple tenants THE CONSTRUCTION SOURCE CANADA
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