SEPTEMBER 2023 maintain the loyalty of their clients. Jeff again credits that consistency to the company’s systems and processes: “At the end of a project, we have quality control checklists and punch lists that we go through to make sure everything is the way the client wants it,” he explains. “But quality control starts a lot earlier than that. It goes back to the beginning of the project. We do early-stage reviews of shop drawings. We do on-site reviews of cabinetry and millwork. We have quality mandates in all our subcontractor agreements to make sure everyone is meeting quality expectations. We have lots of checks and balances along the way to make sure we’re achieving what the client wants in terms of quality.” Speaking of subcontractors, Jeff says that Innova Developments is very stringent about who they use: “There are a lot of items we go through,” he says. “We look at history, past projects, references – but I think the biggest thing we look for is attention to detail. And I think you can see if a subcontractor has that or not right away. You can see it just in the way their quotes are written. If their presentation is professional and they put a lot of attention to detail into their pricing, that’s a really positive indicator of what they are going to be like on site.” Innova also looks for subcontractors who can communicate in a clear and timely fashion. And in return, they will communicate with their subcontractors in the same manner:
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