Additionally, Jeff says that they earn client loyalty by being transparent when it comes to pricing: “We work with a very transparent mark-up on all our materials and our subcontractors,” he says. “We build trust that way. We show clients that we’re on their side. I think too often in our industry, clients get to a point where they feel like they are working against their contractors and there are change orders and it gets contentious. With us, we’re trying to align ourselves with our clients. We’re trying to bring down their change orders and bring down their costs so we can get repeat business, because that provides more value for us in the long run.” Innova Developments is also transparent when it comes to timelines – and when they set a timeline, they do everything in their power to make sure they meet it. “That starts with our early planning,” Jeff says. “We list out all our long lead time items and we prioritize ordering those first so that we can ensure materials are showing up when they’re needed.” “No matter how far ahead you order something, however, sometimes there are still issues,” he adds. “That was especially true during COVID. That’s why you always have to have a back-up plan. You have to be creative, you have to able to problem-solve, proposing back-up solutions when issues arise. You have to aggressively attack any potential material delay or labour delay as soon as you learn about them.” Of course, Innova Developments also consistently delivers a quality product – that’s yet one more way they earn and THE CONSTRUCTION SOURCE CANADA
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