SEPTEMBER 2023 especially when it comes to their billing. According to Trevor, that sets them apart in the eyes of clients long before they even get to site: “Our customers get copies of all receipts and invoices,” he explains. “They know exactly what we’re paying our subcontractors and suppliers. Our margins are clearly stated to our customers. We’re 100 per cent transparent. In our billing, our clients can see exactly how we get to the numbers we get to. Every single cost is itemized.” Finally, customers also appreciate the quality that Harwood Design Builders achieves by the end of every project. That quality is reflected in the company’s history of industry award recognition, and Trevor believes that history gives clients a lot of confidence when they choose Harwood. He in turn credits that recognition to the talent and dedication of their in-house team – he estimates that about 80 per cent of their work is self-performed by that team, as they try to rely as little on subcontractors as possible. “All our carpenters are trained to frame, finish, drywall, tape, install millwork, et cetera,” he says. “That gives us a lot of control over not just our quality but also our timelines.” Many of those trained professionals have been with Harwood Design builders for many years. Jeff and Trevor – at 16 years, and 13 years respectively – are two prime examples. “We have another guy who was hired two weeks after I was,” Jeff says. “We have two more guys who have been here 14 years. We have someone who’s been
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