well, Harwood’s designers are able to come up with design solutions that suit their space and that are extremely specific to their wants and needs. And because those designers are in-house, Harwood is also able to ensure that their designs are realistically priced and within the client’s actual budget and timetable. Another point of difference is that on every project, Harwood Design builders appoints a project manager who will be there throughout the project’s duration. That manager coordinates with the trades, is always aware of what’s going on on-site, and is always available to the client if they have any questions or concerns. “That seems to go a long way with our customers,” Jeff says. “They like that they are able to communicate consistently with the same familiar face. They don’t have to deal with 20 different people throughout the project. They have one point of contact who understands their project and who can act as their representative on site.” Harwood Design Builders is also very stringent with trades when it comes to cleaning up the job site at the end of the day – that’s yet one more point of difference, according to Jeff. “That’s something we demand,” he says. “We have to clean up at the end of the day. We don’t leave a mess. We don’t leave garbage all over the place. We make sure our vehicles are off driveways. That’s something we really drive home to our team on-site – we’re working in our client’s personal space, and we have to respect that space.” Then there’s the company’s policy of complete transparency, THE CONSTRUCTION SOURCE CANADA
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