business for at least three years, they have to be adequately insured, they have to show a commitment to ongoing professional training, they have consistently demonstrate ethical contracting in their service area, and they have to have an A+ BBB rating. Companies who qualify can offer clients a 50-year-warranty backed by GAF – non-certified contractors can only offer 10 years. According to John, that qualification is proof of McLellan Contracting’s quality. He believes that quality is the main reason that clients choose them, and – maybe even more importantly – it’s the reason clients keep choosing them. “We haven’t done any advertising since 2001,” he says. “We just focus on doing an amazing job for each customer. That’s what has kept the phone ringing. Once a client sees what we’re capable of, then the next time they have something they want done, they think of us. We’re on their speed dial. They keep calling us back over and over again.” Over the years, McLellan Contracting’s quality has also been recognized by a long list of industry awards, many of them voted on directly by their customers. In 2021, for example, the company received 21 Reader’s Choice awards across six categories. They were also voted the number one contracting company in Durham Region in 2009, 2010 and 2011 by Durham Business Times, and the Ajax-Pickering Board of Trade awarded them the Business Excellence Award of the Year in 2010, 2013, 2017. In addition, the company also received the City of Pickering Access Award for Disability OCTOBER 2023
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