to Kelsey, they are always very aware of what’s going on in the city when it comes to permitting and approvals, and they are equally aware of what’s going on with their suppliers when it comes to material availability and their subtrades when it comes to their availability. “We know where our risks are right now,” Kelsey explains. “The information from two years ago is not the information from today. We keep our finger on the pulse. We stay engaged with our clients, subtrades and suppliers.” “We’re also small enough that when we learn something new, we can quickly disseminate that information through the company,” she adds. “And if there’s an issue, we can react quickly and find a temporary or alternative solution. That helps keep us meet our schedule and budget obligations.” All that said, Kelsey emphasizes that meetings budgets and deadlines is not what actually sets Matra apart: “Just getting the project done on schedule and on budget means nothing,” she says. “That’s just our literal contractual obligation. What means something is the experience. At the end of the project, the client should have such a valuable experience that they want to do it again with us.” “A valuable experience means providing quality. Once again, the company’s high percentage of repeat business is testimony to that – after all, clients wouldn’t keep coming back if they weren’t happy with how the product was performing”. Kelsey credits that performance to the calibre and longevity of the company’s staff. She says they employ some highly THE CONSTRUCTION SOURCE CANADA
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