a price has been negotiated. “Throughout a construction process, there are always fires you have to put out, there are problems, there are unforeseen circumstances,” Justin explains. “How you communicate those issues to clients can either help the relationship or hurt the relationship. We’re transparent every step of the way.” “We’re also solution-driven,” Cliff adds. “If there’s an issue, we make clients aware of it right away, but we don’t just come to them with problems, we come to them with solutions.” Again, Justin reiterates, the ability to provide those solutions comes from the company’s experience. In particular, he says their experience as design builders really powers that aptitude. “Even on construction management jobs where we didn’t do the design, we’re very open to designassisting and working with the clients’ consultants as part of a team to find the solution,” he says. “I think a lot of companies in that position would consider it not their problem and leave finding the answer to the clients’ consultants, but we’re very team-based. We believe in cooperation. We believe in getting everyone at the table and solving the problem.” One more thing that sets Scott Builders apart is their quality control. They strive for “zero deficiencies,” according to Cliff. To achieve that standard, they conduct frequent inspections at every stage of a project. They also have a ‘procedure manual’ that they follow, which is a document they are continually refining. Scott Builders also works with many of the same subcontractors and trades on an ongoing basis, which is also helpful when it comes to quality control and assurance. Cliff says some of those relationships go back more than 25 years. At the same time, he says they are always on the lookout for new trades to add to their roster, but they will only work with a company again if they prove they can deliver to Scott Builders’ quality expectations. THE CONSTRUCTION SOURCE CANADA
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