“We have a lot of tenure within our team. We have people who know the business well and know how to take care of clients.” We also receive a lot of positive comments about our professionalism,” she adds. “That’s because we’re selective about who we bring in. When we’re hiring painters and carpenters, for example, naturally we look at their qualifications, but we also look at their interpersonal skills. That’s a significant component of the interview process, because they’re going to be the face of the brand. When they’re on site and they’re wearing our branding, they are Decorrestore.” “So we’re looking for people with high EQ and strong interpersonal skills,” she adds. “They have to know how to engage clients.” Decorrestore’s team members tend to stick around, so the company doesn’t have to hire new staff very often. Ally credits that high rate of retention to the fact that they are a family business that treats employees like family. “We’re very accommodating and we give our employees a lot of flexibility,” she says. “I think that helps us hold on to the talent we have.” MAY 2023
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