the alternate current windows.” “The funny story is that when the builder went to the City of Guelph to get permits, they were not necessarily thinking about high performance too much, but then the city immediately asked them, ‘And what are you doing to improve your thermal performance for the building?’ So the builder just put the study that we gave them on the table and they got the permits.” Another exciting project was a housing project for the Indigenous community of North Bay. Ilan says he particularly enjoyed that job because of the values of the clients: “Part of Indigenous culture is working with nature, so they care a lot about energy performance,” he explains. “We care about that too, so we were a great match.” “They knew what they were looking for, and they were holding us to a pretty high standard,” Davyd adds, “but we had the product and the knowledge to meet their expectations. We ended up working really well together. Those are the kind of clients we love to service – those who are interested in building something better.” In Ontario, EuroLine Windows has also done a number of private residences – and in many cases, they have helped their clients achieve net zero and passive house standards. When it comes to clients like those, Ilan says customers don’t always start out with a lot of knowledge about energy performance, “but one of the things EuroLine Windows does beautifully is we support our clients from the beginning of the process to the end of the process.” “We call it our ‘A to Z’ approach,” he explains. “We understand the need to have proper design details, superior product, and solid installation in order to achieve the art and practice of fenestration. We are not afraid of client’s high expectations; in fact, we look forward to showing our product excellence and knowledge.” EuroLine Windows’ confidence in their product, combined with their full-service approach, has historically translated into some really longstanding relationships. In BC, Davyd says EuroLine Windows is “very well-known brand,” and that essentially “whenever there’s a high performance project, we get a shot at it.” He says that’s the kind of reputation they are now aiming to build in Ontario, and he believes they are on the right track. “We’re already seeing some repeat business in various areas,” he says. For example, he cites their recent clients in North Bay and how they are continuing to talk about future projects together. In addition, Ilan says that, to date, “every one of our commercial clients has done at least one other job with us.” “They have done at least one more, if not more than one,” he says. “That shows us that people see the value in what we offer – and they see the value immediately. It’s not taking 10 years. They are coming back to us right away.” “We believe that once you do one or two projects with a particular builder and you follow through and you do what you say, they’re going to call you back,” Davyd adds. “Because they all understand how hard it is to source fabricators who not only do the right thing, but do it when they say they’re going to do it – and that’s what we do at EuroLine Windows.” JUNE 2023
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