Robert further credits that loyalty to MVCC’s adaptability and responsiveness. When there’s a problem with one of their projects, he says they strive to act quickly: “When we get a service call, we tend to jump,” he says. “We look at our schedule and we figure out the quickest way we can get someone there. We’re very adaptable. We’re very customer service driven. I think that’s a big reason for our success.” One of the reasons MVCC can react so nimbly, Robert adds, is the size of their team. As previously mentioned, the company employs over 115people across 12 locations – including a number of in-house programmers, who can tweak and change programming remotely, which further enhances the company’s responsiveness. Over the years, MVCC has built some longstanding relationships with team members, just like they have with clients. Again, Glenn says they have a number of team members who have been with the company for over a decade, as well as some that have been there two decades. He believes that’s a credit to their family roots. “We started as a small family business,” he says, “and we’ve been able to retain that culture, even as we’ve spread out into different locations and added more people. We started off with five people in 1994, and four of the five are still with us. I’m obviously one of them, and I’m still very active in the business. My wife is another, and she’s still very active. The family feeling hasn’t gone away.” As evidence of that family JULY 2023
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