done. I think that means a lot to our clients.” Monk Renovations’ quality is also evidenced their industry awards – at the Canadian Home Builders Association (CHBA) Nova Scotia’s Peak Awards, for instance, the company won ‘Renovator of the Year’ four times. All that said, however, Dan says that quality is – and should be – “presumed.” He says that Monk Renovations delivers to a high standard, but that should be expected, and it’s not what actually sets the company apart. “Nobody hires anybody expecting they’re going to get a poor quality product,” he says. “About five years ago, we actually did an unofficial survey of our clients that year, and we were asking people two questions: why did you hire us, and why would you refer us? And you know what? Not one person said quality – because it’s presumed.” “The number one reason people hired us was we showed up,” he continues. “We booked an appointment and we showed up. It is remarkable how many people don’t even show up. Secondly, why did they refer us? They said, ‘Because you did what you said you were going to do and charged us what you said you were going to charge.’” “Honestly, I think that puts us in the top 10 per cent or higher of residential renovation businesses. We show up and we do what we say we’re going to do for the price we said we’re going to do it for. That’s what makes us trusted professionals.” THE CONSTRUCTION SOURCE CANADA
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