adds. “We’ll use our knowledge and resources to help with the permitting and the drafting. We’ll do whatever we can to make sure it’s a smooth ride.” The biggest thing they can do, Jeff says, is prepare – and prepare as far ahead of time as possible. That’s what they encourage their clients to do every time. “With COVID, especially, you have to prepare twice as much,” he says. “You need to have everything pre-ordered. You need to pre-purchase everything. You should only start when the material is there, you shouldn’t just trust your provider when they say ‘Oh yeah, it’ll be there in two months.’ When it comes to renovations, so much of the success comes from managing the calendar. You have to be smart about it pre-plan and prepare as much as possible.” Furthermore, there’s Jeff’s experience, and the experience of his team – their cumulative knowledge and expertise is yet one more differentiating factor for Ross Contracting. “I’ve been doing this for the last 25 years,” Jeff says. “I’ve always been on the tools myself. I don’t just say I have the knowledge, I have the knowledge. I know what I’m doing. I know what quality looks like and I know how to deliver it.” “That’s not always the case in this industry, unfortunately,” he adds. “Sometimes the people leading the show don’t know what they are talking about. That’s not the case here.” Jeff also has personally high standards, and he holds his employees to those standards: “My guys know that if I see something that I wouldn’t accept for myself they are going to have to redo it,” Jeff explains. “It doesn’t matter if the customer would accept it. I follow my own personal standard every time. I deliver the same quality whether it’s a $1 million house or $10,000 bathroom. The standard never changes. My guys understand that.” FEBRUARY 2023
RkJQdWJsaXNoZXIy OTYzNTg=