extends into the vision for our Indigenous Inclusion Program.” “We are committed to working with Indigenous Peoples and communities who have an interest in our business and the needs of our clients, to whom we can provide employment or training, from whom we can procure goods and services, or with whom we can build partnerships to support the fulfilment of our vision.” Of course, clients are also looking for a provider that can deliver quality – they want quality access mats and quality civil construction and environmental services. That’s yet one more point of alignment between TerraPro and their clients. “With matting, we manufacture our mats in-house to a different spec than most of the market, which makes them more durable,” Kyle says. “We’re careful about from where we’re sourcing material. Not all lumber is the same. Different growth regions make different types of lumber and we know that. We use lumber that’s milled in an area that gives us the best product.” TerraPro also does their own in-house washing, bleaching, and disinfecting of their mats, to ensure the quality of the washing and disinfecting meets their clients’ requirements, as well as mitigates risk of environmental contamination. When it comes to service delivery, Kyle says quality control starts with communicating properly with clients: “We make sure we understand what their expectations are,” he explains. “We do that right from the start, right form when we first receive a bid request. We make sure we hear the client and DECEMBER 2023
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