Of course, a key part of servicing a customer is providing good quality. As previously mentioned, that quality is a credit to RWH’s in-house team of roughly 40 employees – many of whom are longstanding. “We have employees who were here 20 years,” Ryan says. “We have some employees who’ve been 15 years, some more who’ve been here 10 years. Those are the guys that are training our new employees and making sure they learn how to do things correctly and to our standards.” “We try to grow our employees in-house rather than hiring more seasoned guys,” he adds. “That way, they don’t get trained with any bad habits.” RWH has also built some longstanding relationships with their roster of suppliers and select trades. According to Ryan, many of those relationships also go back over a decade. As an example, RWH has been working for many years with JELD-WEN of Canada, which is an industry-leading manufacturer of windows and doors. JELD-WEN is an internationally-acclaimed company with manufacturing, distribution, and showroom locations across North America and Europe. They have over 50 years’ experience in the industry, and over those years they have built an industrywide reputation for the quality and durability of their products. Their windows and doors are also designed to meet nearly every energy performance requirement – they have been an award-winning ENERGY STAR® partner in the windows category since its establishment in 2004, with their 2023 ENERGY STAR® ‘Manufacturer of the Year’ award as well as their nomination and award in ‘Sustained Excellence’ in 2023. DECEMBER 2023
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