their subcontractors know how to pay attention to the little details that less experienced subcontractors might overlook. For example, Shift’s electrician partners do not take it for granted at what height to install receptacles and switches. They talk to the homeowner and ask them if they want the switches at lower heights so they can reach from their chairs. “That matters a lot,” Griffin says. “That shows clients that we really care about their project, and it gives them confidence that they’re going to get a really high quality of work.” Shift can trust their subcontractors to work directly with a client like that, Griffin adds, because they don’t just vet subcontractors for skill, they also vet their character. The company’s policy, Griffin explains, is “we’re won’t put anyone in a client’s house that we wouldn’t trust in our grandparent’s house.” “A lot of our clients are vulnerable or in vulnerable situations,” he says, “and they might not be very comfortable with the idea of having a bunch of strangers come through their home. So we work very hard to make sure that everyone is vetted. The homeowner is dealing with a lot already; we don’t want them to have to worry about our employees or our trades.” Shift’s subcontractors are also reliable – which is another thing that clients highly appreciate. In reviews and testimonials from past customers, one of the most consistent pieces of feedback is that Shift’s team was on time and they completed their work on budget and on schedule. Griffin credits that feedback to their emphasis on communication: “We communicate very well,” he explains. “We’re in constant contact with our clients. We update them weekly on the progress of their job and how things are looking.” “And we set expectations properly,” he adds. “The funny thing about ‘on time,’ and even ‘on budget,’ is that it has everything to do with expectations. If we tell the client at the beginning that ‘This is construction, there are potentially going to be delays,’ and then we keep them updated every step of the way, they tend to be happy when the project is over. It’s all about communication. Communication is number one.” THE CONSTRUCTION SOURCE CANADA
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