comfortable,” Ken says. “Of course, they must bring the proper attitude, come to work and not play, and carry their weight on their particular job and position. It is not a free ride but they will be treated well.” Moving forward, maintaining that culture is a key focus for Diana, who has taken on a more active leadership role in recent years, and will soon inherit the company fully. Ken has already taken a step away from the day-to-day operations of the business, and is mostly involved via weekly meetings with his daughter. In the immediate future, Ken sees the company maintaining its current course as Diana grows more experienced. He says their near-term goal will be to “maintain our level of business, possibly add a homebuilder or two to our client base, and recruit and train new staff to replace those that could possibly be retiring in a couple of years.” As for the longer-term, Ken says that will be up to Diana. He is positive, however, that the company will maintain the same family values and the same emphasis on customer service. Those were the values that Heritage Design was founded on, those are the values that helped them thrive for more than 35 years, and those are the values that will help them continue to thrive well into the future. APRIL 2023
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