able to get specialty items for us quickly as well, enabling projects to not get too far behind. Truthfully, with all suppliers, regardless of the size or scope of their operation, a good open, honest and trusting relationship enables both of us to operate more smoothly and help our operation to attain the goals we set.” According to Ken, Heritage Design has also been built similarly strong and trusting relationships in-house. When it comes to their employees, he says they have some really longstanding people. He credits that to their corporate culture, which he calls “a very key part of the business.” “I have always been an advocate of having a family-orientated culture in the workplace,” he says. “My daughter, Diana, has the same mindset and operates with the same set of values. All staff are important regardless of their actual position or wage and all need to be treated with the same attitude and voice. Birthdays are remembered and recognized, children’s birthdays are recognized, and we recognize health issues if they become a concern. Employees are a part of ‘our family’ and will be treated accordingly.” That culture, Ken says, is one of the main reasons people choose to come work at Heritage Design. Other reasons include their competitive wages, including bonuses based on company profitability; they offer employees vehicles depending on their position; and the friendliness and welcoming attitude of their existing staff. “We help each other, know each other quite well, and we will make new employees THE CONSTRUCTION SOURCE CANADA
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