where we need to improve. Allowing the employees to take ownership of their tasks gives them more accountability and a sense of pride in the work” he explains. And over the next three years, Neil saw these changes have a big impact on employees and their relationship with the business. “It all stems from culture, care, health & safety. As soon as we flipped our culture, and started to care about our workers, that’s when we saw positives coming back the opposite direction. As soon as we started to care and listen and invest in our people…it came back ten-fold.” Josh Seitz, Imperial Fence’s long-time Project Coordinator, has been with the company for 15 of its 25 years and has seen first-hand the effect of changes brought in by the new ownership. “It’s been day and night. We were a bit more of a mom-and-pop shop … back in the early years.” He notes that the business used to seemingly “run day by day” but is now “run looking weeks and months in advance” with greater success, “through consistent communication with our clients, we plan our scope, and work very closely with them to ensure we’re providing the best service and quality, so their projects are completed on time.” The scope and work completed on these projects can vary widely, “some of our projects are as low as $1,000 repair and we’ve got a couple projects that are six-figures. We can scale and complete any size project,” Neil notes. “We tend to pursue the big jobs, but we also like the smaller jobs as well.” THE CONSTRUCTION SOURCE CANADA Left to Right – Josh Sanderson (Estimator) Josh Seitz (Project Manager) Neil Viveiros (Director) Aaron Pappin ( Health & Safety Admin)
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