“We’ve really grown over the last year,” she says. “It’s been a bit of a wild ride. We’ve taken on more buildings, which has allowed us to add more staff, which has allowed us to add more services. And it’s all been powered by referrals. It’s all because of the customer service we provide.” As the company’s growth continues, Maia says that customer service will stay a priority. No matter how big Wilkar gets, she says that their team will continue to be responsive to their customer’s needs: “Our customer service agents have to be able to reply to all requests within 24 to 48 hours,” she explains. “Our customers need to feel listened to and connected. That’s what sets us apart – it’s that community element. That’s the key. That’s what has gotten us this far. We never want that to change.” APRIL 2023
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