shared locality: “We’re all from the same community,” he says, “and we see each other all the time. Chad Long, our outside account manager, and I both travel rigorously throughout B.C. We see our clients as much as possible. We offer that face-toface customer support as often as we can, forming tangible and intangible connections. I think that’s pretty powerful when you consider the vision of a business.” What’s also powerful is delivering results, Jeff adds – and he believes Emco Waterworks Interior has done that by putting the right people in the right roles. He says they have worked hard since recruit and retain a high calibre staff, and that hard work has paid off. “Our model has created a sense of empowerment. At Emco Waterworks Interior, we have seven teammates, we work like ten, and get paid like twelve, in the sense of entrepreneurial recognition.” “Quality starts with people,” he continues. “Once you have a rock star team, it’s easy to create value as a differentiator, and we have an amazing team.” Emco Waterworks Interior has also formed strong relationships with their partner vendors. Those relationships “impact our business as much as people,” Jeff says. One such relationship is with Mueller Water Products – a leading manufacturer and marketer of products and services used in the transmission, distribution, and measurement of water in North America. Their broad product and service portfolio includes engineered valves, fire hydrants, pipe connection THE CONSTRUCTION SOURCE CANADA
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