“You have to answer the phone. You have to return emails. You have tomake sure the customer feels like they’re your number one priority.” Personally,Curtbelievesthat the value of a direct conversation can’t be overstated: “I’m an old-school guy. If the client has an issue or a question, I advocate for picking up the phone and giving them a call. I believe that’s how you start and maintain a relationship.” As a result of that service – in combination with their quality of work and their competitive pricing – SG has been able to build some strong and lasting relationships with a number of clients, particularly their residential developer clients. According to Curt, some of those relationships go back to when SG started. Through building those relationships, SG has had the opportunity to be involved in a long list of high-profile projects across the Calgary region. When it comes to the asphalt manufacturingdivision, a recent example of them contributing to such a project would be the Southwest Calgary Ring Road – an important project that designed to enhance the safe and efficient movement of goods and people in and around Calgary. On that job, Standard General Calgary did the bulk of the manufacturing and the laying down of asphalt. Alberta Transportation was estimated to have invested $1.42 billion in the Southwest Calgary Ring Road. It entailed 31 kilometres of six-to-eight lane road, 14 interchanges, 47 bridges, and one tunnel. SG was responsible for producing and laying down about 1,000,000 tons of hot mix and about 10,000 cubic meters of concrete. “That project took about five years,” Curt says. “We did the bulk of it in 2020. It was completed last October. We actually erected two extra asphalt plants on the project to make that mix.” Curt credits their success on that project to “teamwork,” which “started right from the initial negotiations.” “We had great estimators at the beginning, we had great crews, we had a great project manager,” he says. “We had really good guys who communicated really well. We went through some growing pains on that project, but at the end of the day we stepped up and successfully completed the project.” SEPTEMBER 2022
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