if they have a problem, they want to have the solution on their cellphone as well” – but if somehow the answers aren’t online, or the client can’t find it, the Hovr team will respond extremely quickly. “When you have a question, we’ll answer within 12 hours at the most,” the Hovr founder explains. “IF you call us, we’ll call you back within two hours. You could have a technical question, a sales question, or a price question – it doesn’t matter. We’ll answer your call and you can count on what we tell you. There’s no ‘the other guy said something.’ That doesn’t exist with us.” “That’s what our customers appreciate about us,” he adds. “Beyond the superiority of the product, they appreciate the service. We believe the quality of our service is very, very important.” Then there’s the environmental-friendliness of the Hovr system – that’s yet one more point of difference that Hovr brings to the table. “The environment is quite important to us,” he explains. “So the aluminum we use is 100 per cent recyclable up to 20 times. The wood which the shelves are made up is 100 per cent recyclable. In the boxes we use for shipping, we don’t use any black color, we don’t use any plasticized cardboard – it’s straight-on cardboard, which is very easily recyclable. All the screws and Allen keys – that’s all made up of aluminium or steel, which is 100 percent recyclable.” “We have a bit of tape that we have to use once in a while, obviously, but that’s pretty much it. We try to keep our carbon footprint to a real minimum,” he notes. Evenmore, Hovr StrongSolutions supports several key charities that are dedicated to planting trees, re-naturalizing swamps, and animal welfare. “We want to be socially responsible,” he says. “That’s big for us.” As a result of all those points of difference, Hovr Strong Solutions has earned a growing percentage of repeat business and a long list of glowing customer testimonials. On the repeat business side, Peter estimates that 30 per cent of their business is repeat buyers. On the testimonial side, the company has a 4.8 average rating across hundreds of user reviews. THE CONSTRUCTION SOURCE CANADA
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